Terms & conditions

These terms apply to coating work performed by TSP Coatings. They are written for our Ontario, Canada operations and are governed by the laws of the Province of Ontario.

1. Scope control

Work is limited to the scope described in the accepted proposal or quote. Anything not expressly included is excluded.

2. Change orders

Additional or altered work requires a written change order with associated pricing and schedule adjustments, approved before we proceed.

3. Hidden conditions

Conditions not visible or reasonably determinable at assessment — concealed corrosion, substrate damage, moisture, prior repairs — may require additional work priced as a change order.

4. Rust and corrosion limitations

Coatings mitigate and slow corrosion; they do not reverse structural loss. We do not warrant the integrity of corroded substrates.

5. Existing coating failure

Where coatings are applied over existing systems, adhesion depends on the existing coating's condition and compatibility, which cannot be fully verified; related failures are excluded.

6. Access and shutdown

You provide safe, timely access, including roof access, escorts, keys, and coordinated equipment shutdown windows. Delays in access may affect schedule and cost.

7. Weather delays

Exterior and temperature- or humidity-sensitive work may be delayed by conditions outside coating application limits, without penalty to us.

8. Surface preparation limitations

Preparation is performed to the standard appropriate for the substrate and access. Areas that cannot be fully prepared are noted and excluded from warranty.

9. Moisture and cure conditions

Application requires acceptable temperature, humidity, dew point, and substrate conditions. Return-to-service times depend on cure conditions and are estimates.

10. Customer-provided information

We rely on information you provide (drawings, prior work, service conditions). Inaccurate information may affect results and is not our responsibility.

11. Site safety

We follow our safety program; you are responsible for site-specific hazards, coordination with other trades, and disclosure of known hazards.

12. Permits, access, and lifts

Unless stated, permits, elevated-work platforms, and special access are priced separately and coordinated with you.

13. Payment terms

A 50% deposit is due to schedule; the balance is due Net 15 from invoice. Progress billing may apply on larger projects.

14. Late payments

Overdue accounts accrue interest at 1.5% per month (18% per annum) and may result in suspension of work and warranty.

15. Warranty limits

Warranty is governed by the TSP Coatings Limited Coating Warranty; remedies are limited as stated there.

16. Liability limits

We are not liable for indirect, incidental, or consequential damages. Total liability shall not exceed the value of the work performed.

17. Product substitutions

Where a specified product is unavailable, we may substitute a comparable project-appropriate product under manufacturer guidance, with notice to you.

18. Photos and documentation

We document work with photos and logs and may use non-confidential before/after images for portfolio purposes unless you request otherwise in writing.

19. Acceptance

Signing the proposal or quote, issuing a deposit, or authorizing work constitutes acceptance of these terms.